About Our Clinic
We are a teaching clinic where treatments are provided by final-year shiatsu students under professional supervision. All sessions take place in our shared community space with multiple treatments occurring simultaneously. Your participation supports our students’ learning while receiving quality care at reduced rates.
Cancellation & Refund Terms
Standard Appointments
- 12+ hours notice: Full refund upon request
- Less than 12 hours notice: No refund except in emergencies
- No-shows: No refund
Medical & Emergency Situations
We offer full refunds for cancellations due to:
- Acute illness
- Medical emergencies
- Family emergencies
- Severe weather conditions
- Other urgent circumstances (evaluated case-by-case)
Client Comfort & Safety
- Please inform us of any medical conditions before treatment
- If treatment cannot be performed due to undisclosed medical conditions, refund will be assessed case-by-case
- Students may consult with supervisors during treatment as part of the learning process
Payment Processing
- Refunds will be processed to the original payment method
- Please allow 5-7 business days for processing
To Request a Refund
Note: This policy may be updated as needed to ensure the smooth operation of our teaching clinic.